Warranty Terms

MA Living: Warranty Terms & Privacy Policy

1. The 5-Year Structural Guarantee MA Living provides a 5-year structural guarantee on all upholstered bed frames and divan bases manufactured in our Gomersal workshop.

• Coverage: This guarantee covers the structural integrity of the timber frame and internal components against manufacturing defects.

• Commencement: The warranty period begins from the date of purchase shown on your retailer's invoice.

• Exclusions: This warranty does not cover:

  • Natural wear and tear of upholstery fabrics or foam.

  • Damage caused by misuse, overloading, or incorrect assembly by third parties.

  • Products that have been modified or repaired by unauthorised persons.

  • Commercial use of domestic-grade products (unless otherwise specified in a contract agreement).

• Claims: In the event of a claim, you must provide your original proof of purchase. MA Living reserves the right to repair or replace the defective component at our discretion.

2. Privacy Policy & Data Protection (GDPR) By submitting the Warranty Registration form, you acknowledge that MA Living is the Data Controller of your information.

• Information We Collect: We collect your name, contact details, address, and purchase information (Retailer and Order Reference).

• Purpose of Processing: We process this data for the following "Legitimate Interests" under GDPR:

  • To validate and record your product warranty.

  • To contact you in the event of a safety notice or product recall.

  • To verify your purchase should you require customer support during the 5-year period.

• Data Retention: We will store your registration data for the duration of the 5-year warranty period plus an additional 12 months for administrative purposes, after which it will be securely deleted or anonymised.

• Third-Party Sharing: We do not sell your personal data. We may share your details with authorised logistics partners only if required to fulfil a repair or replacement under the terms of this warranty.

• Your Rights: You have the right to request access to the data we hold about you, the right to rectification, and the right to object to processing. To exercise these rights, please contact info@maliving.co.uk.

3. Marketing Consent Registering your warranty does not automatically opt you into marketing communications. If you have separately opted-in to receive news from MA Living, you may unsubscribe at any time via the link in our emails.